Booking Terms & Conditions
Please read this brief guide. Confirmation of a booking by the Client is deemed acceptance of these terms.
All published rates include VAT or local service charges at the current rate. The Hotel reserves the right to alter prices for any reason up to the date of booking or up to 12 weeks prior to arrival, whichever is the later. After such dates, prices may only be altered to reflect a change in the rate of VAT or local service charge and taxes or for any other reason outside of the control of the Hotel, in which case the changes will be notified to the Client. In the later event, the Client may cancel the booking without cost.
All rooms and rates offered by the Hotel are subject to availability and the discretion of the Hotel manager. Limited numbers of suitable rooms may be allocated to individual rates, packages or promotions and, when these allocations are taken up, remaining available rooms may be offered to the Client at a higher price. Single night bookings may not be taken at peak periods over weekends (i.e. 1 night Saturday bookings will only be accepted if confirmed back by e-mail at the Hotel Managers discretion.) All group bookings must be approved by the hotel manager, a group booking is 8 or more persons. We reserve the right to take or refuse single sex groups and they must be approved by the manager. Any room that is booked and confirmed may be changed to a different room number but will be the same or better standard than originally booked.
Bookings must be guaranteed for the first night's accommodation by a major credit or debit card, by payment of a deposit or by agreement in writing with a company, travel agent or hotel booking agency. For group bookings the standard deposit will be equal to the first nights’ accommodation for the group. The minimum cancellation period for group bookings is seven days. At the discretion of the Hotel, or for some packages, full pre-payment may be required. At least 3 working days are required to process credit and debit card payments and 5 working days to process cheque payments.
4. Arrival and departure
Bedrooms are usually available from 2pm on the day of arrival. Check out is by 10.30 am. There may be occasions, at times of high demand, when our Clients can check in and use all the hotel facilities, but the bedroom is still being prepared.
5. Cancellations, amendments and non-arrivals
Cancellations and amendments for bookings made on line can be made via the website at www.annanhotel.co.uk or with the reservations office on 01492 877159. In the event of non-arrival or cancellation within 72 hours of the time of arrival, full payment will be charged. For all other cancellations the booking deposit is non-refundable. Normal terms of payment apply to these charges. For this purpose the Hotel reserves the right to set-off the amount payable for such cancellation against the Client's credit card without prior notice or approval of the Client, where applicable.
If the Hotel cancels before 48 hours prior to the scheduled day of arrival, the Hotel's liability to the Client will be no greater than the amount paid by the client in respect of any booking. If the Hotel cancels within 48 hours of the time of arrival, the Hotel's liability will be limited to the charge for one night's accommodation. Where possible the Hotel may but is not obliged nor will it be liable to find alternative accommodation for the Client in the event that the Hotel is unable to accommodate the Client. .
Settlement of the bill in full, less any advance payments must be made prior to departure from the Hotel. Upon arrival the Hotel reserves the right to request preauthorization of the Client's credit or debit card or where payment is to be by cash, request the Client to pay on arrival. All major credit and debit cards are accepted. Excluding Amex and Diners. Personal cheques must be supported by a valid cheque card. Cheques cannot be pre-dated. Company cheques are not accepted without prior clearance. Please contact the Hotel prior to arrival. Accounts may only be forwarded for payment on completion by the Client and formal acceptance by the Hotel of an application for credit facilities, which may be withdrawn at any time. Credit facilities are not offered to private individuals.
All sums are due for payment on presentation of the invoice.
Please note, we operate a non-smoking policy in the whole hotel as required by law. The hotel reserves the right to request any guest who is found to be smoking within the hotel to leave immediately. A room cleaning charge of £20 minimum may be imposed for the removal of tobacco smells from any bedroom.
8. Single Bedrooms
Single bedrooms are only suitable for 1 person.
9. Car parking
The Hotel has its own car park, which is free for residents use.
Children aged 15 years and under must be accompanied by a responsible adult to ensure that the children's behavior is appropriate for other guests within the Hotel.
At the discretion of the Hotel, children may be excluded from certain events or promotions where deemed unsuitable or inappropriate.
11. Dress Code
Breakfast will be served in our main restaurant, dress code for this and other public areas within the Hotel is smart casual.
12. Dogs and Other Pets
Pets are not accepted, with the exception of guide dogs, Clients and guests are asked to check in advance with the Hotel. The Client is responsible for controlling the pet and will be liable for any damage, soil age or injury however caused by the pet.
The Hotel reserves the right to judge acceptable levels of noise or behavior of Clients, guests or representatives, who must take all steps for corrective action as requested by the Hotel. In the event of failure to comply with management requests, the Hotel may terminate the booking or stop any event immediately without being liable for any refund or compensation
It is the policy of the hotel not to discriminate on the grounds of race, colour, nationality, creed, sex, marital status, age, ethnic origin or disability. Clients, their employees, guests and all sub-contractors engaged by or on behalf of the Client are expected to adhere to this policy and the Hotel may, without incurring any liability to the Client, remove from the Hotel any person or persons offending against this policy.
15. External purchases
No wines, spirits, beers or food may be brought into the Hotel or Hotel grounds by Clients, their guests or representatives for consumption or sale on the premises without the express written consent of the Hotel and for which a charge may be made by the Hotel.
16. Comments and complaints
Any comment or complaint regarding the stay should be made to the Hotel Manager at the time of visit so that the matter can be resolved immediately.
17. Statutory requirements
The Hotel is subject to statutory controls, including those relating to fire, licensing, entertainment, health, hygiene and safety. These must be strictly observed by Clients, their guests and representatives.
Other than for death or personal injury caused by the negligence of the Hotel, the Hotel's liability to the Client is limited to the price of the booking.
Unless the Hotel is liable under the above clause, the Client indemnifies the Hotel from and against any and all liability and any claims, proceedings or damages resulting or arising from the booking, event or function, the Client, guests or any outside contractors of the Client.
The Hotel will not be liable for failure to perform to the extent that the failure is caused by any factor beyond its reasonable control.
The Hotel does not accept any responsibility whatsoever for damage to, or theft from, or theft of, vehicles parked on the hotel premises. The hotel advises all guests and visitors to remove all valuables from unattended vehicles in the car park.
Clients are responsible for any damage caused to the allocated rooms, furnishings, utensils and equipment in them by any act, omission, default or neglect of the Clients, their guests or sub-contractors and will pay to the Hotel on demand the amount required to make good or remedy any such damage.
Third Party Liability
The Hotel does not accept any liability for services rendered by third parties to Clients notwithstanding that such services may be arranged by The Hotel. Any claim, demand, charge, suit or damages which may be incurred by the Clients or their guest (or any person claiming thereunder) shall be made directly with such third parties and The Hotel shall render all reasonable assistance in this regard.
The client is recommended to have and is responsible for insurance to cover cancellation, curtailment, and loss of baggage, personal effects and money.
These terms will be construed in accordance with English law and the Hotel and Client submit to the non-exclusive jurisdiction of the English courts.